The success of the company’s business is dependent upon the knowledge and reliability of its drivers while completing an assignment. Drivers should familiarize themselves with all aspects of the company’s business and the expectations of their drivers. Specifically, drivers should ensure that the following are adhered to while traveling to or from an assignment:
- Follow scheduled and designated routes to, from and between clients.
- It is driver’s responsibility to inform Management of all developments that affect the timeliness and efficiency of executing the route. Drivers are required to notify the Management in advance of any period of time that they will be unable to be reached via the company-issued two-way communications device.
- The driver must always make sure that any confidential materials on the vehicle are secure at all times.
- In the event of a breakdown, the driver should immediately contact Management of the company and inform them of the situation. The driver or a representative of the company should then contact any client(s) that will be affected by the delay. Arrangements to service the vehicle should then be made. The driver should stay with the truck until help arrives. The driver should never leave a disabled truck unattended for any reason other than their safety or the safety of others. The driver should keep Management informed of the estimated time required for repairs.
- In the event of a collision or other accident, the driver should contact any emergency authority required first. If able, the driver should then notify Management or a representative of the company of the situation and if the vehicle will be operational. The driver or a representative of the company should then contact any client(s) that will be affected by the delay. The driver should also make sure the materials in the truck are secure. If they are not secure, the driver and any assistants should do their best to secure them. Management may need to dispatch help if required to secure the materials. Except for the police, the driver and any assistants should not engage in a dialogue with anyone regarding the accident, unless otherwise directed by Management.
- If a driver arrives at a loading area that is occupied, the driver should assess how long the delay will be. If it will be a long delay (more than 15 minutes) or if the length of the delay is indeterminable, the driver should locate an alternate loading area. If no alternative is available, the driver should notify the client to make alternative arrangements.